Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet activity secure. This policy explains what we gather, how we use it, and the control you keep over your own data.

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8899 db How We Handle Your Account Information
CONTACT PATHS

How to Reach Us About Privacy

If you have a question about what data we hold, want to request a copy, or need to close your account, our support team handles privacy requests directly. Use any of the channels below and mention that your query is about account data or privacy.

Team online

Live Chat

Open the chat widget in the bottom corner of any page, state that your question is about privacy or data access, and a support agent will confirm your identity before discussing account details.

Email Support

Send your request from the email address linked to your account. Include your registered mobile number so we can verify ownership before responding with account data or processing a deletion request.

Account Settings

Log in and open the account menu to review what information we have on file. You can update your mobile number, change your password, and see a summary of recent wallet activity from that screen.

DATA HANDLING

How We Protect Your Information

We encrypt wallet details and account credentials so they stay secure during bKash, Nagad and Rocket transactions. Login sessions expire after a period of inactivity to prevent unauthorized access if you leave your phone unlocked. Our systems log withdrawal requests and verification steps so you can trace every payout through your transaction history.

Encrypted Transfers

Payment data travels over secure connections. When you enter your bKash, Nagad or Rocket account number, we encrypt it before storing it in our database so wallet details are not readable in plain text.

Session Management

We assign a temporary token when you log in. That token expires after you close the app or after a set period of idle time, which means no one can reuse an old session to access your account from another device.

Retention Policy

We keep transaction records for a defined period to meet compliance requirements and to help you review past deposits and withdrawals. After that window, older records are archived or deleted according to our data retention schedule.

Your Rights

You can request a copy of the data we hold, ask us to correct inaccurate information, or close your account and have your details removed. Contact support with your registered mobile number to start any of those processes.

Privacy Policy Questions

We collect your mobile number, wallet details for bKash, Nagad or Rocket, and basic device information like your IP address and operating system version to verify your identity and process deposits and withdrawals.

We do not sell your information. We may share transaction details with payment processors to clear deposits and withdrawals, and we comply with legal requests from authorities in eligible regions where required by law.

Contact our support team via live chat or email from your registered address, provide your mobile number for verification, and request a data export. We will send you a summary of your account details and transaction history.

Yes. Reach out to support with your registered mobile number and ask to close your account. We will process the request and delete your data within a reasonable timeframe, keeping only what we must retain for legal compliance.

We use cookies to remember your login state, language preference, and recent game sessions so you do not have to re-enter settings each time you visit. You can clear cookies through your browser settings at any time.

Contact support immediately through live chat or email. Change your password from the account settings menu, and review your recent transaction history to identify any withdrawals or deposits you did not authorize so we can investigate.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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